Sell tickets with Ticket Alternative and Freshtix

Frequently Asked Questions

Q. How long does it take to set up an account?
A. About 15 minutes

Q. Is there a set up fee?
A. No, but we do expect you to sell a minimum of 50 tickets

Q. I run a small live music club with room for 200 people. Do you offer a simple way to sell tickets in advance?
A. Yes, please call a new account specialist at 678-701-6114

Q. I run a small theater with 100 General Admission seats. Do you offer a simple box office service?
A. Yes, please call a new account specialist at 678-701-6114

Q. I run a large theater with 5000 reserved seats. Do you offer a full box office service?
A. Yes, please call a new account specialist at 678-701-6114

Q. I organize a festival that holds 20,000 people. Do you offer a simple ticket service?
A. Yes, please call a new account specialist at 678-701-6114

Q. I organize a massive outdoor concert for 50,000 people. Do you offer a simple way to sell tickets in advance and day of show?
A. Yes, please call a new account specialist at 678-701-6114

Q. How long does it take to get my event online and selling tickets?
A. About 1 hour

Q. How soon do I get paid?
A. Checks are cut the day of the event. For a small fee you can choose a wire transfer and have the funds deposited directly into your bank account.

Q. In addition to selling tickets online, can you print & send me tickets to sell?
A. Yes!

Q. Can my customers call you for assistance or if they have questions?
A. Yes! Our customer service center is open 6 days a week

Q. What if I have a question? How much support is offered?
A. Our client support center is accessible 24 hours a day, 7 days a week.

Q. How do I know when there has been a ticket sold?
A. You have full access to sales reports 24 hours a day 7 days a week.

Q. Are my sales reports in real time?
A. Yes

Q. Can I access all my customers information? (name, phone, email, mailing address)
A. Yes!

Q. How are customers orders confirmed?
A. Every customer recieved an email confirmation

Q. How long do we need to commit to use your service?
A. There is no minimum commitment

Q. Can I manage multiple events from one account?
A. Yes

Q. I'm new to this, can you walk me through a demo?
A. Yes! Just call 678-701-6114 and ask to speak to a new account specialist.

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